Competent and reliable support
At Sensor, we understand that reliable hardware is only one part of an effective solution. The other part is having access to competent and fast support when you need it. That's why we offer a comprehensive support and service offering that covers everything from technical guidance to warranty and repair management - always with a focus on minimising downtime and maximising operations.
Technical support with an understanding of reality
Our technical team is composed of specialists with extensive experience in both industrial and medical hardware. We know the requirements our customers face - and we speak your language. Whether it's error messages, compatibility issues or configuration support needs, we take the time to understand the situation and find an effective solution.
We offer support in both Danish and English and work closely with our manufacturers to ensure a fast response - also in cases where a solution requires insight into the product's original design or firmware.
Warranty, RMA and repair - we take care of the practicalities
All our products come with a manufacturer's warranty, and should the worst happen, we're here to help. We assist with setting up RMA cases, liaising with the manufacturer and coordinating the logistics of return, repair or replacement. No need to contact suppliers yourself - we take care of the entire process.
We document the process and keep you updated so you have an overview of the status of the case. Whenever possible, we help with temporary solutions to minimise the impact on your operations.
Support that starts even before delivery
At Sensor, support doesn't stop at delivery - it starts even before. Through consulting, pre-installation and testing, we work to minimise the need for support during the operational phase. We document setups and configurations to make restoration and troubleshooting faster and more efficient if the need arises.
We believe in long-term customer relationships and personal contact. You won't be greeted by a call centre, but by a dedicated team that knows your business and understands your systems. This means we can act quickly - and with an understanding of both your technical environment and business-critical requirements.
Our support covers, among other things:
- Technical advice and troubleshooting
- Firmware and BIOS setup
- Driver installation and compatibility
- RMA and warranty follow-up
- Coordination of repair and logistics
- Help with reinstallation and documentation
Support that gives you peace of mind
We know how crucial it is to be able to trust your supplier - especially when problems arise. At Sensor, we work proactively to ensure that our customers are never left alone with a challenge. Our goal is that you can count on both our products and our people - before, during and after delivery. Contact us to learn more.
